Rapidity Delivery Policy for Third Party Delivery Services

13th OCTOBER 2021

At Rapidity we strive to deliver as many of our customers’ orders via our own fleet. This is reliable, readily accessible and cost efficient when delivering within a close radius of our production facilities and locations. However of course it is, on many occasions, either not possible to use this service or not cost efficient. As such, as is common practice within our sector, we rely on third party delivery companies to deliver on our behalf (Royal Mail, UPS, FedEx and others).

At Rapidity we are dedicated to ensuring top quality and service at all times. Our dedication is to ensure the best service is provided from enquiry to delivery. We strive to maintain an excellent level of customer satisfaction throughout the cycle of a printed order but it is becoming increasingly difficult to ensure our high levels of service are maintained at delivery stage when using third parties.

Due to many factors outside of our control, third party delivery is becoming an increasingly unreliable service. Whether it be postal services or courier services, national or international, we are experiencing delays and cost increases on a regular basis. What used to take a day now can take two or more days, what used to be cheap can now expensive and what used to be tariff free can now attract tariffs (especially when delivering into mainland Europe post Brexit). We are always working to communicate efficiently with our delivery partners and as a business we have put in an extraordinary effort over the years to do just that. We have developed our own tracking systems across Royal Mail, UPS, FedEx and others and we are always developing, adjusting and evolving our systems to cater for changes in the market with the outright aim of providing a seamless service to our customers.

We want to assure our customers that we always do our best when it comes to delivery. We know our customers understand that issues with delivery are out of our control but for clarity we wanted to make our customers aware of the following policies:

  1. If the third party delivery is delayed no refunds, discounts or free of charge reprints will be provided. If your items are time critical we strongly advise you choose to send them direct where possible or send them earlier to allow for potential delays. Rapidity is not liable for third party delayed deliveries of any kind.

  2. If the third party delivery is delayed Rapidity is not liable for consequential costs or losses of any kind.

  3. If the third party delivery fails (this is most likely if the address given is incorrect or the recipient is not there to take delivery) then the customer is liable for the costs of the returned items and new costs will be covered by the customer for re-attempted delivery or re-directed delivery. Rapidity will only take responsibility for failed delivery where Rapidity have made an error that has created the issue.

  4. If additional tariffs/costs are incurred delivering your orders into countries outside of the UK or Northern Ireland these tariffs will be invoiced to you once we are made aware of them.

  5. If additional costs are incurred attempting delivery (re-directions for example) then the customer will be invoiced for these once we are made aware of them.

  6. Rapidity always ensures our packing is of high quality. However sometimes regardless of the packing orders are damaged in transit. If this instance occurs Rapidity will provide replacement printed items but may refuse to despatch them in the same way to the same destination. For example, if the orders are sent to a far away country the chances of damage are higher and it may be unwise to send items there again.

If you have any questions about this policy please get in touch with your Account Manager or contact us via the Contact page. We are dedicated to doing everything we can to ensure the highest levels of success when delivering on behalf of our customers.

Thank you,

Paul Manning
Managing Director